Section 01
Information We Collect
ace81s may collect information directly from users, automatically from devices and from
service providers supporting verification or payments. The type of information collected
depends on how a user interacts with ace81s and which services are available to that user.
| Data Category |
Examples |
Primary Purpose |
| Identity information |
Legal name, date of birth, nationality and identification records |
Age checks, KYC verification, fraud prevention and account protection |
| Contact information |
Email address, residential address and support correspondence |
Service messages, identity checks and responding to user enquiries |
| Account information |
Username, encrypted credentials, preferences and account status |
Account administration, authentication and personalisation |
| Transaction information |
MYR amounts, deposit records, withdrawals and payment ownership details |
Processing transactions, resolving disputes and monitoring irregular activity |
| Technical information |
IP address, browser type, device details, session records and cookie identifiers |
Security, performance analysis, troubleshooting and service improvement |
| Activity information |
Games viewed, sports markets visited, account actions and responsible play settings |
Operating services, maintaining records and supporting safer gambling controls |
Data minimisation: ace81s seeks to collect information that is reasonably
necessary for the relevant purpose. Users should not send sensitive records through
unofficial channels or provide more information than ace81s has specifically requested.
Section 02
How We Use Personal Data
ace81s processes information to establish and manage user accounts, verify eligibility,
maintain platform security and deliver requested services. Processing may also support
customer enquiries, responsible gambling controls and compliance reviews.
- Authenticating users and protecting ace81s accounts.
- Verifying that casino users are aged 21 or above.
- Processing eligible deposits and withdrawals in MYR.
- Monitoring suspicious transactions and possible account abuse.
- Maintaining deposit limits, cooling-off settings and self-exclusion records.
- Improving ace81s website reliability and mobile performance.
Section 03
Payment and Verification Data
Payment records may relate to Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX or
Malaysian banking services such as Maybank, CIMB, Public Bank and Hong Leong. Availability
varies, and ace81s does not require every user to provide details for every payment method.
ace81s may compare the account holder's identity with payment ownership information.
This helps prevent third-party payments, unauthorised withdrawals and fraudulent
chargebacks. Full payment credentials may be processed by an authorised service provider
rather than stored directly by ace81s.
Section 04
Legal Grounds for Processing
Depending on the circumstances, ace81s may process data because it is necessary to provide
a requested service, comply with a legal obligation, protect legitimate security interests
or act on valid consent. Where processing relies on consent, a user may withdraw that
consent for future processing, subject to legal and contractual restrictions.
Withdrawal of consent does not make earlier lawful processing invalid. It may also mean
that ace81s cannot continue providing a feature that depends on the affected information.
Section 05
Cookies and Device Information
ace81s may use cookies and similar technologies to maintain sessions, remember preferences,
analyse service performance and identify potentially suspicious access. Essential cookies
may be required for secure login and basic platform operation.
Browser controls can restrict or delete cookies. However, blocking essential cookies may
prevent parts of ace81s from working correctly. Technical records may also help diagnose
connection issues experienced by users in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya,
Shah Alam or other locations.
Section 06
Disclosure to Service Providers
ace81s may disclose relevant information to carefully selected providers that support
payment processing, identity verification, cybersecurity, website hosting, customer
assistance, data storage or professional advice. These organisations receive only the
information reasonably required to perform their assigned functions.
ace81s may also disclose information where required by applicable law, a valid legal
process or an authorised regulatory request. Information may be used to investigate
fraud, protect users, enforce ace81s terms or respond to a credible threat involving
platform security.
ace81s does not sell personal information to unrelated parties for their independent
advertising activities. Where a provider handles information on behalf of ace81s,
contractual or equivalent safeguards are expected to govern confidentiality, security and
permitted use.
Section 07
International Data Transfers
Some technical, verification or support services may operate from locations outside
Malaysia. When personal information is transferred internationally, ace81s seeks to apply
appropriate contractual, organisational or technical protections that reflect the
sensitivity of the data and applicable requirements.
Data protection standards may differ between jurisdictions. ace81s therefore considers
transfer risks and limits provider access to information needed for the relevant service.
Section 08
Data Retention
ace81s retains account and transaction records for periods reasonably necessary to provide
services, resolve disputes, prevent repeated fraud, maintain self-exclusion controls and
satisfy applicable record-keeping duties.
Retention periods can vary by data category. When information is no longer required,
ace81s may securely delete it, anonymise it or restrict further use. Account closure does
not always require immediate deletion where a legitimate retention obligation remains.
Section 09
Security and Account Protection
ace81s applies reasonable safeguards designed to protect personal information against
accidental loss, unlawful alteration, unauthorised access and improper disclosure. These
safeguards may include restricted administrative access, encrypted transmission,
monitoring, secure backups and internal procedures for handling suspected incidents.
No online service can guarantee absolute security. Users share responsibility for
protecting their ace81s accounts by choosing strong credentials, keeping login information
private and signing out on shared devices. Users should contact ace81s promptly if an
unfamiliar login, transaction or account change is detected.
Security reminder: ace81s will not ask a user to disclose a complete
password through email or an unsolicited message. Never share verification codes or
account credentials with another person.
Section 10
User Privacy Rights
Subject to applicable law and verification of identity, users may ask ace81s to provide
access to eligible personal data, correct inaccurate information, restrict certain
processing or consider a deletion request.
Some requests may be limited where ace81s must retain information for security, dispute,
self-exclusion or legal reasons. ace81s may request sufficient information to confirm the
identity of the person making the request before disclosing protected records.
Section 11
Marketing Preferences
Where permitted, ace81s may use contact details to provide information about relevant
services or promotions. Users may change eligible marketing preferences or ask that
optional direct marketing stop.
Service messages concerning security, policy changes, transaction status or account
administration are not necessarily marketing communications. ace81s may continue sending
those essential notices while an account remains active or an outstanding matter exists.
Section 12
Children and Age Restrictions
ace81s services are intended only for persons aged 21 and above. ace81s does not knowingly
permit minors to register or participate in casino-style gambling. Age verification may
be requested before account access or payment functions are approved.
If ace81s learns that information has been submitted by a person under 21, the relevant
account may be restricted while appropriate steps are taken. Parents and guardians should
keep payment details and gambling account credentials away from minors.
Section 13
Policy Updates
ace81s may update this Privacy Policy when services, legal requirements or data practices
change. A revised version takes effect when published unless another effective date is
stated.
Users should review the ace81s Privacy Policy periodically. Material changes may also be
highlighted through an appropriate website or account notice. Continued use after an
update means that the revised policy has been made available for review.